Privacy policy

This policy explains how Newcastle Boiler Maintenance Ltd (company number 14711939), registered at 18 Harle Close, East Denton, Newcastle upon Tyne, NE5 5EH, handles personal information. We are the data controller for the information you give us.

Information we collect

• Your name, telephone number, email address and property address or postcode.
• Details of your boiler, heating system and the work you are enquiring about.
• Records of work carried out, certificates issued, invoices and payments.
• Basic technical information from your visit to this website, such as pages viewed.

How we use it

• To respond to your enquiry and provide a quote.
• To arrange, carry out and record work at your property.
• To issue gas safety certificates and service records where relevant.
• To send annual service reminders, where you have asked us to.
• To meet our legal, safety and accounting obligations.

Our lawful bases

We rely on your consent when you submit an enquiry form, on the performance of a contract when we carry out work for you, on legal obligation for gas safety and accounting records, and on legitimate interests for keeping our own business records.

Sharing your information

We do not sell your data. We share it only where necessary — for example with our accountant, with Gas Safe Register where certification requires it, or with service providers who host our website and email. All are required to protect your data.

How long we keep it

Enquiries that do not lead to work are kept for up to 12 months. Records of completed work, certificates and invoices are kept for a minimum of six years to meet legal and insurance requirements.

Your rights

• Ask for a copy of the information we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete information we no longer need to keep.
• Object to, or restrict, certain uses of your information.
• Withdraw consent for marketing at any time.

To exercise any of these, email info@newcastleboiler.co.uk or call 07311 363 030. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Our use of cookies is described in our cookie policy.

This policy is provided as a general template. Please review it with your own adviser before publication to make sure it reflects your exact data practices.