Terms and conditions
The terms that apply to work carried out by our engineers.
These terms apply to work carried out by Newcastle Boiler Maintenance Ltd (company number 14711939), registered at 18 Harle Close, East Denton, Newcastle upon Tyne, NE5 5EH.
Quotations and pricing
Quotations are based on the information available at the time and remain valid for 30 days unless stated otherwise. If additional work is found once the job has started, we will explain it and agree the cost with you before continuing. There is no call-out charge.
Appointments and access
We ask that a responsible adult over 18 is present and that safe access to the boiler, controls and gas meter is available. If we cannot gain access at the agreed time, a further visit may need to be arranged.
Work standards and gas safety
All gas work is carried out by Gas Safe registered engineers in line with current gas safety regulations and manufacturer instructions. If we find a gas appliance to be unsafe, we are legally required to act on it, which may include disconnecting the appliance with your permission.
Parts and guarantees
Parts we supply carry the manufacturer's guarantee. Our workmanship is guaranteed; the guarantee period for a specific job will be confirmed in writing on your invoice or installation paperwork. Guarantees do not cover faults caused by system neglect, third party work, or a lack of annual servicing where the manufacturer requires it.
Payment
Payment is due on completion unless different terms have been agreed in writing. Larger works may require a deposit, which will be set out in your quotation.
Cancellations
Please give us as much notice as possible if you need to cancel or rearrange. Where you have engaged us as a consumer away from our premises, you have a statutory 14-day cancellation right; if you ask us to start work within that period, you may be charged for work already carried out.
Liability
We are responsible for loss or damage caused by our failure to use reasonable care and skill. We are not responsible for pre-existing faults in a system we did not install, or for consequential losses that were not foreseeable. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot be limited by law.
Complaints
If something is not right, contact us on 07311 363 030 or info@newcastleboiler.co.uk and we will put it right as quickly as we can.
These terms are provided as a general template. Please review them with your own adviser before publication.